SHIPPING & RETURNS
As a general rule, packages are shipped within 2-3 business days of receipt of payment. The customer will be informed about the means of delivery, the guide number will be provided so that they can track online and deliver the package.
If you prefer certified shipping by preferential delivery, an additional charge will apply. Contact us before requesting this option.
Shipping costs include handling and packaging costs, as well as postal costs. Handling costs are fixed, while transportation costs may vary based on the total weight of the package. We recommend that you group all your items in the same order, as we cannot combine two different orders, and shipping costs will apply for each package individually.
The boxes are large and your items will be well protected, however we are not responsible for any damage your package may suffer during shipping, but we do our best to protect all fragile items.
Boterosport.com will deliver to the address provided by you, therefore, it is responsible for the veracity and precision of the data entered on the site during general purchases; as well as, in the conditions of delivery of the products, consequently, any error or inaccuracy in them, especially in the address or nomenclature data to send the purchased products, will be the sole responsibility of the customer, exonerating boterosport.com from any claim for this circumstance, or for products delivered to incorrect addresses due to the buyer.
Boterosport.com through a courier provider will do everything possible to deliver the products to the address provided by the client, in the case of any of these events:
They do not know the customer or owner who made the purchase.
The buyer does not reside at the address provided.
The courier provider has made several attempts to deliver the merchandise and this has not been possible.
There is no coverage for product delivery.
If any of these causes arise, boterosport.com will apply the provisions of the title of "MONEY RETURN" established in these terms and conditions. All deliveries will be accompanied by a guide number and / or receipt.
In the event that the demand for products accidentally exceeds inventory or stock levels, the customer service area will contact the customer notifying them of this circumstance and offering a product alternative similar to the one the customer had chosen. Otherwise, and if the client provides it, the transaction will be returned or reversed as established in the title "RETURN OF MONEY" established in these terms and conditions.
Boterosport.com is not responsible for the rejections of transactions made by buyers, since the transaction process as such is specific to each financial institution.
ACCEPTANCE OF TERMS AND CONDITIONS
By accessing and using the website www.boterosport.com, you agree that purchases are subject to the Terms and conditions published on the site, and that all applicable laws will govern and interpret in accordance with international law.
To make the change of any of the products you bought at www.boterosport.com, the product must be in perfect condition, clean, unused, with labels and tags. The customer must send the request to our email or copy to our whatsapp +573007876078 within 8 business days after receipt of the product, must send the purchase invoice, receipt number or proof of payment specifying the reason for the change, and you must wait for the confirmation response with the approval of the change where the precise instructions for the change of the product will be given.
If the cause of the change is due to our error, we will assume the shipping costs and we will re-produce your order with full quality; otherwise, the customer will bear the shipping costs and additional costs if necessary. Remember that the product must arrive with labels, labels, clean, unused, with the original packaging and in perfect condition. If once verified the product does not comply with the exchange conditions, we will inform you in the same way that the client sent the request the reason why we did not make the change, and the product will be sent again to the initial delivery address. In case of changing the shipping address, you must be notified when sending the reasons for return.
The product must be properly packed, which protects it during the transport process. In this case, the shipping cost is at your expense. If you have any questions, please contact us at the contacts specified above and we will reply to you as soon as possible.
Any product purchased at boterosport.com will have a warranty period, counted from the moment you receive your product. The guarantee covers according to the product, which we will detail in the technical sheet of each product. To verify whether the guarantee is viable or not, the product will be validated by technical and quality personnel for the brand of the product purchased.
The products offered with imperfect, repaired, remanufactured, re-boosted or discontinued, will be indicated precisely on the product sheet, as well as on the invoice, these products will have no guarantee regarding the imperfect or deterioration accepted at the time of purchase .
For the purposes of the claim, the reasons and facts underlying the defect will be presented through a claim, and the client will receive a response within three (3) to five (5) business days after the filing of the claim, where you be informed if the product warranty is applicable or not. The warranty covers the repair of the product, if this is not possible, the money will be exchanged or returned, as requested by the customer and determined by our Customer Service Department.
Through shipping or transfer, it is done approximately within thirty (30) calendar days after receiving the product at our facilities. For security reasons, the money will always be refunded to the account holder that originated the purchase or transaction, and the registration data provided by the buyer on the website will be taken. In the event that the purchase has been made by credit card, the reversal of the purchase will be requested from the corresponding financial institution, which will be directly responsible for the process, if the reversal of the purchase is not possible, our client will send the data from the bank account where the money will be returned.
RIGHT OF RETRACT
By provision of the law, purchases made through contactless media, such as the website and telephone sales, are subject to the right of withdrawal. The right of withdrawal is the possibility that the client offers to request the return of all the money paid. Remember to take into account the due process for the return and exchange of the product, as well as for the refund of money, if applicable.
IMPORTANT! Do not send us any product without first contacting BOTERO SPORT Online Store to request a return, exchange, guarantee or we will have to reject it. If your product packaging did not arrive sealed, with the logo tape raised, wet, damaged, DO NOT ACCEPT THE PRODUCT to the courier, and we ask that you notify the store immediately of this situation.